Customer Service

Best Before Delivery and Returns

We hope you love shopping with Best Before it's Gone. Please find the following delivery and returns policies, if you have any questions please call us on 01327 301950 or use this webform page:  Contact Us.

Shipping and Delivery

Orders placed on our website will be shipped from directly from our UK warehouse. Options to collect stock from our physical locations are offered at the checkout.

We cannot guarantee delivery times, but we do our best to provide accurate estimates. Any estimated delivery time assumes orders are placed before 12:00 noon (GMT).

Shipments from our warehouse occur Mon-Fri, no shipments leave our premises at the weekend. Orders you placed Friday PM or over the weekend will not be processed until Monday.

Weekend delivery is not guaranteed if the items are shipped on a Friday, this is dependant on which delivery service is used.

Shipping and Delivery charges are subject to change and are determined in your shopping cart when you place an order.

Additional charges may be incurred if we try unsuccessfully to deliver your order more than three times. Our delivery partners will leave cards to show evidence of a missed delivery and will offer a telephone number for their customer services.

Shipping and delivery cost example
Local pick up Any FOC
NN postcodes Any £2.94
All UK upto 25kg £4.80
All UK per Kg over 25KG £1.20

Problems with your order

We want you to be thrilled with your purchase from Best Before it's Gone. If for any reason you are not satisfied, we will gladly replace or refund your purchase.

In the first instance, please contact our customer services on the following number to discuss your problem: 01327 301950

We will discuss with you the best course of action to resolve your problem.

Please allow us to resolve your problem before leaving negative feedback or attacking us on Social media; we have feelings too...

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